technical support for oems
We underpin the consumer trust of the world's best brands with elite customer and technical support.
Costs your way
Faultless record
First-Class Infrastructure
Flexible logistics
Our Australian-based engineers take the time to understand your business, customer needs, and technical requirements before seamlessly replicating your customer service on your behalf.
Whether it’s troubleshooting, product support, or guiding clients through installation and compliance, we act as an extension of your team—ensuring your customers receive expert assistance with the same level of care and professionalism as you would provide.
ZECO offers state-of-the-art testing facilities to ensure the reliability and performance of solar, battery, and energy management systems.
Our engineers conduct rigorous product testing, firmware and software evaluations, and troubleshooting simulations to help identify and resolve potential issues before deployment.
We provide secure warehouse and storage solutions for installers and businesses needing safe and convenient access to solar and battery components. Our strategically located facilities allow for efficient stock management, faster project turnaround, and seamless logistics support to keep your operations running smoothly.
As a ZECO Technical Services client, OEMs gain access to our team of expert engineers, who bring deep industry knowledge and hands-on experience in solar, battery storage, and energy systems.
We provide tailored insights, technical guidance, and strategic support to help you optimize product performance, streamline installations, and stay ahead of evolving industry standards.
ZECO provides Australian-based technical support on behalf of solar equipment manufacturers - covering customer support calls, troubleshooting, field service, warranty claim management, product testing, and commissioning assistance. They operate under Service Level Agreements with each OEM, effectively acting as an extension of the manufacturer's own support team in the Australian market. Clients include Samsung SDI, Hanwha QCells, and Delta.
Running an in-country support operation from overseas is expensive and slow. Australian electrical standards, DNSP requirements, and compliance obligations are specific enough that generic international support teams struggle with them. ZECO's engineers are trained in Australian installation and compliance, operate five days a week with monitoring available for urgent cases across weekends, and use a fully integrated call and ticket system that gives OEMs complete visibility of support volumes and outcomes. Hanwha QCells noted ZECO handled peaks in their support enquiries efficiently and at no extra cost.
Yes. ZECO operates testing and R&D facilities in Melbourne that OEMs can use to validate products for the Australian market before launch - including testing against AS/NZS 4777.2 inverter standards and CSIP-AUS compliance requirements. For manufacturers entering Australia, this removes the need to establish local test infrastructure from scratch. Contact hello@zeco.au to discuss what's available for your product category.
Yes, this is a core part of what ZECO does for OEM clients. If a customer has a faulty unit that requires a field visit, ZECO can dispatch a trained technician, carry out the assessment, manage the warranty claim process, and provide the OEM with a closed-loop report on the outcome. ZECO also maintains warehousing and logistics in Melbourne for replacement stock, eliminating delays caused by international shipping.
ZECO offers flexible cost structures - fixed, variable, or hybrid - depending on the nature and volume of support required. Rather than a standard pricing table, the model is designed around each OEM's specific needs: a brand launching in Australia has different requirements than an established brand managing a mature installed base. The starting point is a conversation. Contact the team at hello@zeco.au.
Fill out the form opposite or call us to find out how we can bring our skills and knowledge to bear to deliver a world-class support experience to your customers.
Phone: 03 4050 9326
Email: hello@zeco.au
We're always working to understand how we can better serve our clients.